Shadowrix Dark

+61299608687

Privacy Policy

At Shadowrix Dark, we take your privacy seriously. This comprehensive policy explains how we collect, use, and protect your personal information when you interact with our mobile game algorithms and services.

Information We Collect

When you use our mobile game algorithms and services, we collect various types of information to provide you with the best possible experience. This includes both information you actively provide and data collected automatically through your interactions with our systems.

Personal Information

  • Name, email address, and contact details when you register or inquire about our services
  • Professional information such as company name, job title, and industry sector
  • Payment information when you purchase our algorithm services
  • Communication preferences and marketing consent

Technical Information

  • Device information including operating system, browser type, and version
  • IP address, location data, and network information
  • Usage patterns and interaction data with our mobile game algorithms
  • Performance metrics and error logs from algorithm implementations

How We Use Your Information

Your information helps us deliver exceptional mobile game algorithm solutions tailored to your specific needs. We use this data responsibly to enhance your experience and improve our services continuously.

  • Providing and maintaining our mobile game algorithm services
  • Customising algorithm recommendations based on your requirements
  • Processing payments and managing your account securely
  • Communicating with you about service updates and technical support
  • Analysing usage patterns to improve algorithm performance
  • Conducting research and development for new gaming technologies
  • Ensuring compliance with legal obligations and industry standards

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to upholding these rights and providing you with full control over your data.

Data Sharing and Third Parties

We maintain strict controls over data sharing and only work with trusted partners who meet our high standards for data protection. Your information is never sold or used for purposes beyond what's outlined in this policy.

Service Providers

We work with carefully selected third-party providers who assist us in delivering our mobile game algorithm services. These include cloud hosting providers, payment processors, and analytics platforms. All partners are bound by strict confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes situations involving fraud prevention, security investigations, or protecting the rights and safety of our users and business.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework follows industry best practices and Australian privacy standards.

  • End-to-end encryption for all data transmission and storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for system access
  • Employee training on data protection and privacy protocols
  • Secure data centres with physical and digital access controls
  • Regular backup procedures and disaster recovery planning

Despite these measures, no system is completely secure. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection for your data.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law. Our retention periods vary based on the type of information and your relationship with our services.

Retention Periods

  • Account information: Retained while your account is active plus 3 years
  • Transaction records: 7 years as required by Australian tax law
  • Marketing communications: Until you withdraw consent
  • Technical logs: 12 months for security and performance analysis
  • Support communications: 2 years after case resolution

When retention periods expire, we securely delete or anonymise your information. You can also request deletion of your data at any time, subject to legal requirements and legitimate business needs.

International Data Transfers

As a technology company serving global clients, we may transfer your data internationally to provide our mobile game algorithm services effectively. All international transfers comply with Australian privacy laws and include appropriate safeguards.

When transferring data outside Australia, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses, adequacy decisions, or binding corporate rules. We maintain the same level of protection regardless of where your data is processed.

Your Privacy Rights

You have extensive rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively and promptly.

  • Access: Request copies of personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured, commonly used format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of data processing
  • Withdrawal: Withdraw consent for marketing communications

How to Exercise Your Rights

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process. No fees apply for most requests, though we may charge reasonable costs for excessive or repeated requests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our mobile game algorithm services. You maintain full control over these technologies through your browser settings.

Types of Cookies We Use

  • Essential cookies: Required for basic website functionality
  • Performance cookies: Help us understand website usage patterns
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used for targeted advertising when you consent

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We provide clear information about cookie usage and obtain your consent where required by law.

Updates to This Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website.

Minor updates may be made without notice, so we encourage you to review this policy periodically. The effective date at the bottom of this page indicates when the policy was last updated.

Privacy Contact Information

For any privacy-related questions, concerns, or requests, please contact our Privacy Officer:

Shadowrix Dark Privacy Officer
2/9 George Rd, Salamander Bay NSW 2317, Australia
Phone: +61 2 9960 8687
Email: [email protected]

We're committed to addressing your privacy concerns promptly and transparently. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy is effective as of January 15, 2025